Paying for unavailable service

I have previously complained about unavailable service, and after reporting to hellopeter in two dayd they sort out the problem partially. Upon calling again to fix payment I have made without service they say its my problem that I did not have service so no refund or credit will be made. I am not a follower of politics but after hering what Floyd Chibambu was saying about multichoice having monopoly about the service they provide and don't care about proper service is correct. Todate I am not sorted and had to pay for the whole month of Jan without any service that was provided. They need competition and it when they will start to value their customers.