Paying for something I do not have access to...

<p>I bought an explora it was delivered on 10 March 2016 and installed on 19 March2016. It was okay for a couple of weeks. Then it started losing the signal, took the decoder and went to a walk-in centre at Maponya Mall. They tested it and confirmed that nothing is wrong with the decoder and suggested I should call the person who installed it. </p> <p>He tried to call the installer but unfortunately they did not answer. Got home called them a couple of times with no luck. Sent the installer (Musa from Masina and Services) an sms and he promised to fix it. This was back in May 2016. Today it's 10 July 2016 and it's still not fixed. The guy keeps giving me the round around. Now he does not pick my calls nor answer my smses. </p> <p> </p> <p>Please can you get this sorted I cannot keep paying for something I do not have access to.</p> <p> </p>