Paying for something I cannot watch

<p>So I have been having an issue with my DSTV decorder for 2 days now. I called the "customer service" department yesterday to inform them that I am still unable to view my channels as it says "Channel does not exist in this country", and then from that goes to "account suspended", when switched off and put back on again, there are certain channels being viewed and others are skipped. The agent on the line said she cannot assist I must go onto self service on www.dstv.com what nonsense, I want to be reimbursed for all this wasted time and for "someone competent" to assist me in erasing the error on my dstv or cancel my subs.</p>