Paying for services and not getting it!!!!

Its becoming more obvious that anyone that does not have an Explorer gets **** service. No wonder I am getting 5 calls a month from MultiChoice to get me to buy one. I pay premium amount to get the services that are promised to me, this includes getting DSTV Catch-Up! I am sure there are better things in the world to complain about then my Catch-Up not working.....but for goodness sake if I pay for a service that I am not getting then we have a problem. Now my friends with an Explorer say that all the programs that are supposed to be on Catch-Up, are loaded 5 minutes after the show airs. Me? With a plain HD decoder has to wait between 3 to 7 days. Should I delay my payments for the same amount of time? Nope bad choice, as you will be on me like a rash to get your money. Please supply the service that I am paying for, load the Catch-Up series episodes as it should be.