Paying for service NOT rendered (*******)

I am now exhausted and I have never received help since July 12. My bank account is being debited for a decoder subscription that I do not even have. The decoder was never delivered to me. It has never been installed or activated but I am made to pay for it. This is ******* and it is now going for the second month. They are *******.

Customer number ***1

I complained on social media and I was told the decoder is recorded as delivered with the courier service? Who delivered it and who accepted it? Who installed it? Been complaining since 12th of July and every time I am told that my issue will be resolved. I am being ****** because obviously someone has taken decoder for themselves and I am the one who is made to pay for it.