PAYING FOR SERVICE NOT ABLE TO RENDER

I started complaining in November of 2014 that my DSTV is not active and that I can't view anything. Upon their advice I replaced my satellite dish and paid for the call out. For the past 3 months I've not been able to watch DSTV and yet they deducted the funds from my account for two payments? Then I was told to remember when I told them to DEACTIVE my account (3months later), otherwise I won't be able to get a refund for a service I was not able to use. And I think it's not necessary for me to remember this as I've put it in writing many times that I don't have excess to this service. So they know that I was not viewing anything.<br> <br> Frustrated... Please help!