1 reviews | Active since Feb 2010
Paying for service I do not have
Since yesterday I am unable to view and record on both my main explora pvr and my standard pvr. I called the call center who \kindly\" told me even though my account is paid up I am disconnected and \"tuff luck\" I must be patient with a case number and wait 24 to 48 hours!!!! Disgusting, I am paying for something I do not have and off course DSTV who has the monopoly do not give credits for periods you dont have service. In addition to this we app**** for a change of ownership and we requested the service to be upgraded from family to premium. I have sent 2 emails and again I am told to wait 48 hours to get a case number. I have not had a response to any of the emails. Your service stinks and you dont care about your customers. Spoke to Thabo and Harriett the supervisor supposed to call back!!!"
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta