1 reviews | Active since Nov 2016
Paying for nothing, thank you DSTV
<p>My DSTV connection has been switched off. My account on the DSTV website states that I owe R2269.58. I don't understand how this is possible, as I pay monthly via debit order.</p> <p>I spoke to your call centre agent and she cant explain to me how they calculate the outstanding amount of R2269.58. In addition to that I received an sms at 12:33 stating that my DSTV will be disconnected as i owe R1255.58.</p> <p>This is unacceptable as I am paying for a service which I am not receiving and I have spent a very long time on the phone with your call centre agent who was unhelpful.</p>
Dear Kabelo Mathibela
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Kabelo Mathibela
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Kabelo Mathibela
Thank you for bring this to our attention.
We tried to contact you without any successes.
We are unable to locate your account with the information you supp****. Please provide us with your DSTV account number, ID number or your decoder and smart card number in order for us to assist you accordingly.
We await your responds.
Kind Regards
Rupert
Good day Kabelo Mathibela
Thank you for bring this to our attention.
We tried to contact you without any successes.
We are unable to locate your account with the information you supp****. Please provide us with your DSTV account number, ID number or your decoder and smart card number in order for us to assist you accordingly.
We await your responds.
Kind Regards
Rupert
The DSTV account number is ********** . The account is in my mother's name.
Her cellphone number is ********** 893. Ball is in your court
The DSTV account number is ********** . The account is in my mother's name.
Her cellphone number is ********** 893. Ball is in your court