1 reviews | Active since Sept 2014
paying for nothing and bad service
on the 22/07/2015 i paid R700 via my internet bankng however on the 07/08/2015 my DSTV was suspended saying i didnt pay, what the hell is that i still have proof of payment.. i have been calling all weekend with no assistance and ended up talking to a lady named Obakeng well she did nothing actually she is getting paid to be rude, be of no assistance to clients she even hang out on me wow she didnt even give a ref number of the call,. i cant be paying for such bad service really, i sent an email to [Email Removed] but honestly i dont have the 24hours to wait for a response already i have been waiting for 3 full days and i paid on time..<br> this is bad bad and annoying because i paid on time now i must use my airtime to call, my email and energy to be busy following up <br> whats even confusing is that why didnt they switch off the DSTV right on the due date if i didnt even pay why thy choose to do it after days?<br> <br> i need response ASAP because i cant spend another day with no TV i really cant i paid and have proof.. Fix your thisngs and stop making life really hard for some of us hey.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants your service has been on the DStv Premium Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants your service has been on the DStv Premium Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert