Paying for no tv

I am very very frustrated and disappointed with the so called wonderful explora and package. Since 2.5 weeks ago when the Xplora was installed I have nothing but endless problems. The TV keeps freezing on all channels so I have no TV to watch but I'm paying my contract for it? So will I be reimbursed? I have spent hours on the phone and so much airtime contacting the call centre and they keep telling me it's the cables, but the the installers checked everything and it's fine. The installers again say it's the signal. So everyone blames everyone and I have to TV to watch. The box office didn't load nor did catchup. When it did load a week later I couldn't view anything as it wasn't available. After a week and a half we finally had that sorted but now still no normal channels as it keeps freezing. The installers told me they will only send someone on Wednesday. So like I said. 2.5 weeks now and still no explora to watch on our TV or the xtra view but I'm paying for a full service of which I'm not getting? I'm so over this now. I'd rather cancel everything and have my old working setup back