Paying for no Services

On the 27th of October I upgraded on the App to the Premium package to watch the Ruby semi-finals. The app indicates that the migration is in pogress. I decided to pay R2,000 on the account thinking it would help. Needless to say I could watch the match. The afternoon I call the Call centre to request that the migration should be stopped as I could not watch the game. I called 3 times and everytime the consultants just put me on hold. That same afternoon my viewing was stopped and I could not watch anything anymore. I started to call everyday and spoke at least half an hour everyday on the phone. Up until today I still can not watch anything. You can not reach any Supervisor to escalate the problem, and still I pay for something which I do not receive anything and all my call costs. DSTV is also not prepared to call you back. I have tried everything: the App is not working, nor the Cal, Centre or whatsapp.