1 reviews | Active since Jun 2012
Paying for No Service Reward
Since Monday the 3rd of August I have been switched on and Off 3 times for non payment. I have made an EFT payment to multichoice on the 27th of July for viewing in August and yet do not have the services. I have sent proof of payment to multichoices proof of payments department, a customer services rep named Boitumelo, a customer services rep named [Email Removed] and a supervisor named [Email Removed] and yet have no services as yet. <br> <br> Multichoice states that they have upgraded their system but cannot locate a payment made with correct Information on the EFT. It is so sad to do business with an *********** company who cannot find payment made on their system. the more sad thing is that I have not received a call from the accounts, proof of payments department or the supervisor. What Multichoice is so another service provider and on the market for competition to upgrade their services.<br> <br> I feel that Multichoice needs to be taken to task as they cannot take the public's money and not deliver on the service they promise to deliver on. <br> <br> Regards <br> <br> Mohammed
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Family Package.
We confirm that the billing on your account has been adjusted with R200.00.
We also confirm payment of R200.00 received on the 6 August 2015
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Family Package.
We confirm that the billing on your account has been adjusted with R200.00.
We also confirm payment of R200.00 received on the 6 August 2015
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert