Paying for MultiChoice's Error

Case Numbers : *** / *** / *** / *** / *** <br> <br> I was paying for MultiChoice's services via debit order until mid-December 2015 when I received an sms from them reminding me to pay my account. I immediately phoned the Call Centre and asked what the purpose was for this sms as I have been paying by debit order. The operator informed me that I was registered as a cash customer to which I rep**** that he should inform me who changed this status as I had not contacted them and had no intention of stopping my debit order service.<br> <br> I have emails confirming that the error was on their system. Two debit orders did not reach my bank (I have proof from FNB that they did not arrive) and I have been disconnected and reconnected umpteen times and I object to all the additional charges specifically an amount that has been added on my February account. They were supposed to investigate the reason for the debit orders not going through my bank but I have not heard from them since I paid cash. <br> <br> I wish to lodge an objection to the extra charges and request that they immediately investigate the debit order problem before this nightmare is repeated and reverse the extra costs