avdm
andre van der merwe
1 reviews | Active since Aug 2013
13 Jun 2015, 11:24
paying for insurance on decoder i dont even have a
we been client for many years and we got a hdpvr decoder in 2012 and when we activated the decoder and sim card we asked the call center to cassel the insurance on the old decoder , and it was never done ever time i call in i say this must be canseld i even called the insurance department like 5 time do this , still wen i call in its still there , now i want all my insurance ,money back that u tooked from me over this last 3 years and what this to be canseld asap , insurance is a finacale instude and i will report this to the fsb and ombusman if this is not resolved
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DStv (MultiChoice)'s replyOfficial
14 Jun 2015, 09:06Hello andrem06,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to cancellation of your decoder insurance on you account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your decoder U*** decoder insurance has not been cancelled, however we have escalated your complain to our decoder insurance department for cancellation.
Please be advised that we have received a case number *** for the escalation.
Please note that we have checked your account and noticed that your HD PVR decoder was loaded on your account on the 16th February 2013. We will feedback after cancellation of insurance to explain and advice what the amount that will credited on your account.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to cancellation of your decoder insurance on you account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your decoder U*** decoder insurance has not been cancelled, however we have escalated your complain to our decoder insurance department for cancellation.
Please be advised that we have received a case number *** for the escalation.
Please note that we have checked your account and noticed that your HD PVR decoder was loaded on your account on the 16th February 2013. We will feedback after cancellation of insurance to explain and advice what the amount that will credited on your account.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply14 Jun 2015, 09:06
Official
Hello andrem06,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to cancellation of your decoder insurance on you account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your decoder U*** decoder insurance has not been cancelled, however we have escalated your complain to our decoder insurance department for cancellation.
Please be advised that we have received a case number *** for the escalation.
Please note that we have checked your account and noticed that your HD PVR decoder was loaded on your account on the 16th February 2013. We will feedback after cancellation of insurance to explain and advice what the amount that will credited on your account.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to cancellation of your decoder insurance on you account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your decoder U*** decoder insurance has not been cancelled, however we have escalated your complain to our decoder insurance department for cancellation.
Please be advised that we have received a case number *** for the escalation.
Please note that we have checked your account and noticed that your HD PVR decoder was loaded on your account on the 16th February 2013. We will feedback after cancellation of insurance to explain and advice what the amount that will credited on your account.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta