AH
Anthony H

1 reviews | Active since Oct 2013

23 Mar 2016, 08:23

Paying For DSTV but not getting to view it

Hi there,<br> I'm doing this complaint on behalf of my mother, which has endless problems with DSTV.<br> Im also a DSTV user, and always help her to phone customer care etc to try and get it sorted out.<br> After my father died last year November she has put the decoder onto her name, and debit etc.<br> At the end of every single month she get cut off because there are issues apparently with either her decoder or account or what have you. This is becoming so annoying. Im considering to let them just Leave it off, and stop the debit as it doesnt look like DSTV needs any people viewing it. They just want the money, and dont have any worry about service.<br> <br> I would like to have some response on this please, via email

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Mar 2016, 11:26
Official
Hello Anthony***5,

We're sorry to hear of the disappointment and of the inconvenience your Mother has been experiencing with her DStv service. Please accept our sincere apologies.

Kindly refer to your personal email, we have forwarded a response where you can reply with the required information.

Should you require any further assistance, please feel free to make use of our touch points below:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna