Paying for a service i cannot access.

My BoxOffice account does not work for 3 months now.<br> I have logged calls twice, and every time the consultant tells me that they will log a call to BoxOffice Department and they will revert back to me, with no response.<br> Today i log another call on the same issue, and they told me that they do not have a response time for BoxOffice Department to get back to me. This means i have to pay a premium for a functions on DSTV that i cannot access and DSTV cannot answer me on what the problem is.