Paying for a ghost service – DStv Internet is a ****

I am beyond frustrated with the 'service'—or complete lack thereof—from DStv Internet. I have been paying my monthly subscription faithfully, yet I have not had a working connection since December 2025. The router simply stopped working months ago. I followed instructions to visit the nearest store, but they provided zero assistance. Since then, it’s been an endless cycle of 'back and forth' with customer service agents who do absolutely nothing to resolve the technical query. There is zero sense of urgency, even though I am paying for a service I cannot use. To make matters worse, when I try to cancel this nightmare, they have the audacity to demand a R600 cancellation fee! How can you charge a penalty for leaving when YOU are the ones failing to provide the basic service I’m paying for? This organization is acting like a blood-sucker, taking money for nothing without offering any resolutions. I deeply regret the day I joined MultiChoice DStv services. Save your money and your sanity—stay away.