PAYING DSTV (MULTICHOICE) FOR A SERVICE THAT I AM NOT GETTING

I am deeply disappointed with the service I’ve received from DSTV. For the past three weeks, I’ve been experiencing issues with my subscription not working properly. I reached out via email to seek assistance, and while they initially responded, asking me to inform them when I was home so they could assist, no resolution has been provided since.

It’s frustrating that despite my efforts to get the problem fixed, I’m still waiting for help. Meanwhile, I am paying for a service that I am not receiving. It feels unfair that I might still be expected to pay the full subscription fee despite these unresolved issues.

I hope DSTV takes this feedback seriously and improves their customer service response time. Customers deserve prompt and effective resolutions to their problems, especially when it involves services they are paying for.