Paying but not getting best service

Paying dstv this days its the same as wasting ur money,,my account has been deactivated three times for December not mentioning the problem with the crazy amount of R4629 they said I owe which I called them and was told it was their system fault.If multi choice does take us serious they will end up loosing customers as speaking to some of their agents who tells u different reasons for either ur deactivation or crazy amount that u need to pay .I mean buying airtime and paying them at same time it's a loss for