Paying but haven't been able to use

<p>I think the customer service department needs more training in making customers happy.</p> <p> </p> <p>I am a loyal DSTV customer. Paid everymonth. My decoder is old school and stopped working. I called in and they advised me I can't trade it in because it doesn't have insurance on. I understood that point and didn't have a problem with it. I went and bought a second hand HD PVR decoder. I called in to just get my smart card linked up in the mean time while I wait for the change of ownership to go through. They told me I can't link it up I have to wait for the change of ownership to go through. But then a person told me it doesn't have to because if you go on holiday they advise you to bring your smartcard along and just link it to the holiday place decoder. So I called in again explaining I have been paying for DSTV and not being able to watch and no one giving me an option untill the change of ownership goes through which will take 3working days can I in the mean time just link my old smart card to the new decoder. Eventually my airtime ran out and I don't have time to sit on the line with people who haven't been trained and waste more of my money.</p> <p> </p>