Pay twice for the same movie

Item: DStv (MultiChoice)
Rating: 2
Author: charmain R

I rent a movie, then DSTV deducted twice for the same movie at once. When i contacted them, they said the money will be refunded, I never got this back.<br> I rented another movie this morning, again money was deducted, but this time the movie never became available to watch. I phoned the contact centre again, again they said they will let me know what happened. No feedback and also no refund received.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

18 Sept 2015, 09:28

Hello croux,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply18 Sept 2015, 09:28

Official