tL
tania L
1 reviews | Active since Mar 2009
14 Dec 2015, 19:29
Pay twice for movie spend more than R30 to get it
On 10 Dec 2015 I rented a movie. Transaction debited twice on my account, I phone to correct and nothing gets done. Operator even said she doubt someone will get back to me. I had to phone again today to get my credit, spent much more than R30 to get R30 back!!!!! Pathetic service. The operator who assisted today was very helpful. I spent more on airtime to fix Multuchoices' mistake than the R30 that needs to be credited
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Dec 2015, 09:28Hello tanialud,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply16 Dec 2015, 09:28
Official
Hello tanialud,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team