Pay to reconnect

I logged in DSTV self service to make payment for month October for the days that is left . The balance displayed was R152 and a few cents . I made payment immediately of R153. I called in the to notify them I paid to reconnect me , she confirmed balance that displayed and payment received -call cut. I called again,verified that the payment was made and the agent told me he can't connect is because I need to pay again . AN mount of R160 .I desputed as the self service only displayed R152 . The agent whom I can't recall his name told me the self service is not accurate. I told him i paid what displayed now I am misleaded by the system because no amount of R160 displayed as Balance .

He went on by saying that my service is inactive and R153 is too little and I will need to pay R160 to connect . My argument is why wasn't he right amount displayed on the self service ,he again made reference to the self service is not always accurate . What is that telling me as a customer that I get misleaded . I asked the agent to tell me why didn the system give me the right amount . He couldn't answer me . This is why people around us no longer make use of your service . I have never had any issues with DSTV in the past but I really feel not having any entertainment from DSTV because of my experience this morning . If he say the system is not accurate and I pay that R160 , the system can possibly populate another amount and I can still not connect .

I want to know how many other consumers wasn't misleaded with the wrong information ? What is DSTV going to do about providing the right data ? Or was I only misleaded .

I am confused and worried about other consumers that was provided the incorrect information .

This wouldn't have happend if self service displayed my total balance for the days that is left of Octomber . I will not give out another cent because that is not what was on display .

Our dish was off due to covid impact and only one salary . And merely my kids enjoy channel 305 and holidays has started .

I am really really gutted as all i am seeing is a money injection by misleading customers by giving them wrong data .