CZ
Chris Z
1 reviews | Active since Mar 2009
12 Jun 2020, 12:55
Pay the same for less!!
Paying for full service and now Carte Blanche is no longer on Catchup!! Call Centre - long wait - live chat long wait.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jun 2020, 13:23Hi Chris,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jun 2020, 13:23
Official
Hi Chris,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jun 2020, 19:44Hi Chris,
We were unable to get hold of you telephonically.
Carte Blanche, is available on Catch Up, online and on the decoder.
Box-office movies and DStv Catch up titles are not pre-loaded onto Explora PVR hard drive and needs to be downloaded over a certain period of time via satellite.
It is very important that your signal strength in all the tuners is above 90% to ensure the decoder is receiving sufficient signal to perform accordingly.
Check that all cables are securely connected. You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
· Switch your decoder off
· Pull out smartcard
· Un-plug the decoder from the main plug
· Wait for about 45 seconds to a minute
· Plug the decoder on the main plug
· Switch on the decoder
· Wait until insert smartcard message reflects on your TV screen
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of you telephonically.
Carte Blanche, is available on Catch Up, online and on the decoder.
Box-office movies and DStv Catch up titles are not pre-loaded onto Explora PVR hard drive and needs to be downloaded over a certain period of time via satellite.
It is very important that your signal strength in all the tuners is above 90% to ensure the decoder is receiving sufficient signal to perform accordingly.
Check that all cables are securely connected. You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
· Switch your decoder off
· Pull out smartcard
· Un-plug the decoder from the main plug
· Wait for about 45 seconds to a minute
· Plug the decoder on the main plug
· Switch on the decoder
· Wait until insert smartcard message reflects on your TV screen
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Jun 2020, 19:44
Official
Hi Chris,
We were unable to get hold of you telephonically.
Carte Blanche, is available on Catch Up, online and on the decoder.
Box-office movies and DStv Catch up titles are not pre-loaded onto Explora PVR hard drive and needs to be downloaded over a certain period of time via satellite.
It is very important that your signal strength in all the tuners is above 90% to ensure the decoder is receiving sufficient signal to perform accordingly.
Check that all cables are securely connected. You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
· Switch your decoder off
· Pull out smartcard
· Un-plug the decoder from the main plug
· Wait for about 45 seconds to a minute
· Plug the decoder on the main plug
· Switch on the decoder
· Wait until insert smartcard message reflects on your TV screen
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of you telephonically.
Carte Blanche, is available on Catch Up, online and on the decoder.
Box-office movies and DStv Catch up titles are not pre-loaded onto Explora PVR hard drive and needs to be downloaded over a certain period of time via satellite.
It is very important that your signal strength in all the tuners is above 90% to ensure the decoder is receiving sufficient signal to perform accordingly.
Check that all cables are securely connected. You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
· Switch your decoder off
· Pull out smartcard
· Un-plug the decoder from the main plug
· Wait for about 45 seconds to a minute
· Plug the decoder on the main plug
· Switch on the decoder
· Wait until insert smartcard message reflects on your TV screen
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,