JM
JANNIE M
1 reviews | Active since Mar 2009
20 Oct 2015, 11:38
Pay & pay/ never allocate funds / fail to communic
I have been making payment into my boxoffice account for many a month now, suddenly it started going of my normal DSTV account so i went online and saw the account number allocated to my Box Office is different than what i used to pay it against. I amended the account on my online banking and made R150.00 payment.<br> That was the 9th of October and i have since communicated twice with them without even any feedback and still no funds allocated to my Box Office account.<br> <br> My account number is ***8 and i made payment of R150.00 on 09/10/15 against reference ***2 as per their online customer portal indicate my Box Office account number is.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
22 Oct 2015, 11:57Hello F***,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We confirm that your R150.00 payment made on the 9th October 2015 was transferred and reflects now on your box office account. Please note that we are currently experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We confirm that your R150.00 payment made on the 9th October 2015 was transferred and reflects now on your box office account. Please note that we are currently experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply22 Oct 2015, 11:57
Official
Hello F***,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We confirm that your R150.00 payment made on the 9th October 2015 was transferred and reflects now on your box office account. Please note that we are currently experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We confirm that your R150.00 payment made on the 9th October 2015 was transferred and reflects now on your box office account. Please note that we are currently experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta