1 reviews | Active since Nov 2016
PAY MY DOUBLE DEBIT IMMEDIATELY WALKING ****S
<p>I am supper ****ed off. You guys wrongly debited me R949.00 yet I was supposed to be debited R519.00. This is my compact subscription, extra view and explorer charge. I contacted your Facebook since no one has been answering your call centre and I was merely told we are sorry there was a glitch in the system which caused this double debit due to traffic. Do I care about your traffic issues when you guys do not care about the impact you have caused by double debiting me and the adverse impact this has had on my finances. You guys make billions due to loyal debit payers like me ad you treat me like ****. That R430.00 is my life to cover my other vital instalment non comparison to yours and you disregard that. You guys have no bone of sensitivity and heart in any of you to understand people financial situations whereby we budget so hard to meet our expenses only to be played by ****s like you. Now I need the money paid back immediately today before my last debit order bounces today due to insufficient funds cause by your shoddy work. I am merely being told that it will take 5 to 7 working days before the money is refunded how is that going to assist my current situation of dire need to pay my month end debits.</p> <p> </p> <p>To make matters worse none has made an effort to call me and try and resolve this matter personally. What kind of people are you, you guys are walking ****s I pay religiously and this is what I get.</p> <p>I cannot describe my anger and frustration with how you all handling this matter. All I want done is my R430.00 ONLY TODAY extra you debited paid IMMEDIATELY back into my account right now effective immediately. I am sure this is nothing to the zillions you guys milk from us daily with your useless programs always repeated etc which we bear with nonetheless. PAY BACK MY R430.00 IMMEDITATELY THAT IS ALL I NEED DONE. IF THIS IS NOT DONE TODAY YOU WILL HAVE TO PAY FOR MY DEBIT BOUNCES BANK CHARGES ETC SINCE YOU CAUSED THIS MESS. ACT RESPONSIBLY FOR ONCE !</p> <p> </p> <p>This resolution will fit my needs to sort out your own mess. Please do not tailor a resolution suiting your own selfish non considerate needs. Should this money not reflect before 4pm I am emailing the Ombudsman I know my rights too well and I will be also at your offices.</p> <p> </p> <p>I need action now.</p> <p> </p>
Dear Nomvela
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Nomvela
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Nomvelo
We hope you will accept our apology for your inconvenience.
As we treat this issue as a matter of urgency, our finance team is processing your refund. You will receive communication as soon as the refund is paid out.
Thank you for bringing this to our attention. It will help us improve our operations and services.
Kind regards
Dinah
Good day Nomvelo
We hope you will accept our apology for your inconvenience.
As we treat this issue as a matter of urgency, our finance team is processing your refund. You will receive communication as soon as the refund is paid out.
Thank you for bringing this to our attention. It will help us improve our operations and services.
Kind regards
Dinah
Thank you very much. I hope this refund reflects in my account before 4pm as I stated. I cannot be inconvinenced by your own mistake.
I sincerely hope this is occuring as I typenot mere word of mouth with no action.
If all is resolved I will have no issues onward with you guys, please make sure forward you fix and update or buy a new system that prevents such with the soo much zillions you rack from your loyal customers.
Thank you very much. I hope this refund reflects in my account before 4pm as I stated. I cannot be inconvinenced by your own mistake.
I sincerely hope this is occuring as I typenot mere word of mouth with no action.
If all is resolved I will have no issues onward with you guys, please make sure forward you fix and update or buy a new system that prevents such with the soo much zillions you rack from your loyal customers.
As I said your response was mere talk no action. My situation still has not been resolved and it is left 1 hour to the deadline I gave you.
So much for customer service for your own blunder shake my head.
I thought better of DSTV but now think you actually the absolute worst ever.
People have no choice but to stick to you despite your terrible service etc and you have no appreciation just keep fattening your bank balances at the expense of us poor people.
As I said your response was mere talk no action. My situation still has not been resolved and it is left 1 hour to the deadline I gave you.
So much for customer service for your own blunder shake my head.
I thought better of DSTV but now think you actually the absolute worst ever.
People have no choice but to stick to you despite your terrible service etc and you have no appreciation just keep fattening your bank balances at the expense of us poor people.