PAY MY BANK CHARGES CAUSED BY YOUR MISTAKE

<p>Good day</p> <p> </p> <p>Please kindly see below conversation exchange between me and one of your debit order consultant.</p> <p> </p> <p>It does not make sense that since the complaint for my bank charges caused by you was logged this refund of a mere R150.00 has not been done you your guys.</p> <p> </p> <p>Please kindly action this today because you acknowledged it 7 days ago but this has still not been paid now.</p> <p> </p> <p>I submitted all required 7 days ago and still nothing today, this is ridiculous for a problem you acknowledged and caused by you.</p> <p> </p> <p>I really don’t care about your processes you inconvenienced me from the start and need to rectify it immediately.</p> <p> </p> <p>Please sort this out TODAY or I have to escalate it higher since it seems that is the only way you guys pay attention.</p> <p> </p> <p>Yours Sincerely</p> <p>Nomvelo Ncube</p> <p>HR Service Consultant</p> <p>Tel: 0027 (0) 11 ********** </p> <p>Fax: 0027 (0) 11 ********** </p> <p>Email: ********** <p> </p> <p> </p> <p>From: Nomvelo Ncube <br /> Sent: 06 February 2017 10:23 AM<br /> To: ********** ********** /> Subject: RE: RE: FW: Repayment of bank charges [# ********** ]</p> <p> </p> <p>It will only be fair for his to be repayed with the seven days since I loaded the complaint.</p> <p> </p> <p>Since your admitted the inconvenience you case by your wrong debit order leading to these bank charges.</p> <p> </p> <p>Surely seven days is way to reasonable and lenient to expect you guys to have done the refund by then.</p> <p>You will have greatly inconvenienced me if this request is not met with all the inconvenience and pain you guys have put me through with this mistake.</p> <p> </p> <p>That R115.00 does a whole lot in my life which you conveniently ignore with the zillions DSTV makes.</p> <p> </p> <p>Have a heart for once!</p> <p> </p> <p>SHOULD I MISS MY DSTV PAYMENT, I AM DISCONNECTED ALMOST IMMEDIATELY AND HAVE TO PAY RECONNECTION FEES ETC, I CANNOT ASK FOR LENIENCEY IN THIS CASE !</p> <p> </p> <p>SO PLEASE TAKE RESPONSIBILITY AND ALSO SORT THIS AS I REQUESTED.</p> <p> </p> <p>STOP TAILORING YOUR SOLUTIONS TO FIT YOUR OWN AGNEDAS INSTEAD OF FIXING THE MESS YOU CREATED TO SUIT THE CUSTOMERS NEED AND WE ALL MOVE ON WITH LIFE.</p> <p> </p> <p> </p> <p> </p> <p>Yours Sincerely</p> <p>Nomvelo Ncube</p> <p>HR Service Consultant</p> <p>Tel: 0027 (0) 11 ********** </p> <p>Fax: 0027 (0) 11 ********** </p> <p>Email: ********** <p> <br /><br /></p> <p>From: DebitOrders ********** <br /> Sent: 06 February 2017 09:20 AM<br /> To: Nomvelo Ncube ********** /> Subject: Re: RE: FW: Repayment of bank charges [# ********** ]</p> <p><br /> <br />Enquiry Reference Number:<br /> ********** <br /> <br />Dear Nomvelo Ncube</p> <p>Thank you for your e- mail.</p> <p>The refund will be issued out, once the credit(s) has been approved.</p> <p>Should you require any further assistance, please do not hesitate to contact us.</p> <p>Kind regards<br /> Teboho Mabasa <br /> <br /> <br /> Rate our Service:<br /> [rate our service button]<br /> <br /> <br />Download our Apps:<br /> </p> <p> <br />SOCIALISE with us:<br /> <br /> <br />MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: *** • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +27 11 ********** , F+ 27 11 ********** • Call Centre +27 11 ********** <br />This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.<br /> </p> <p><br /> --Original Message--<br /> From: ********** /> Date: 2017/02/06 8:17:59 AM<br /> To: ********** /> Subject: [EXTERNAL] RE: FW: Repayment of bank charges [# ********** ]</p> <p>Good day</p> <p> </p> <p>I expect my R115.00 refund in my bank account at least before the 10th of February 2017.</p> <p> </p> <p>That is the reasonable deadline for all your processes to be done.</p> <p> </p> <p>Thanks.</p> <p> </p> <p> </p> <p>Yours Sincerely</p> <p>Nomvelo Ncube</p> <p>HR Service Consultant</p> <p>Tel: 0027 (0) 11 ********** </p> <p>Fax: 0027 (0) 11 ********** </p> <p>Email: ********** <p> </p> <p> </p> <p> </p> <p>From: DebitOrders ********** <br /> Sent: 03 February 2017 09:27 AM<br /> To: Nomvelo Ncube ********** /> Subject: Re: FW: Repayment of bank charges [# ********** ]</p> <p> </p> <p> <br /> <br /> <br /> <br />Enquiry Reference Number :<br /> ********** <br /> <br />Dear DStv Customer,<br /> <br /> Thank you for contacting us. To keep track of your query, we’ve created a reference number for you. <br /> <br /> We are committed to resolving your query and you can expect a response within 24 hours.<br /> <br /> While you wait, why not have a look at what is hot on TV by clicking here, or find out more about managing your account quickly and easily with self service.<br /> <br /> Chat to you soon,<br /> MultiChoice Team</p>