JN
JAcobus N

1 reviews | Active since Aug 2024

04 Nov 2024, 11:17

PAY MORE FOR LESS!!!

Giving 1 star as this is the lowest option...

Called earlier today to report a issue where I was told by the agent that DSTV is aware of the problem. I asked the support agent if there was a ETA as the issue has been ongoing for more then 3 weeks...where she rep**** no, and she can`t give me a ETA. So if they (DSTV) is aware of the issue, why haven`t there been any communication to the clients???

It's really sad when a company that's been losing customers for years can't get its act together with customer service. You'd think they'd be more focused on keeping their remaining customers happy. Instead, being rude when someone calls about a known issue, and not even bothering to send any communication about it.

Very disappointing.

Can`t wait to get my automated response like all the previous reviewers....

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2024, 11:19
Official
Hi Jacobus, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team