RR
Raffaella R

1 reviews | Active since Mar 2009

16 Jun 2016, 07:56

Pay me back my money

<p>It has now been two weeks and after speaking to several people who promised the money would be my account after 4 to 7 days, I still have nothing. Rupert, you need to learn a thing or two about customer service. Firstly, as a Multichoice representative answering customer queries, you should learn to apologise on behalf of the company. In fact, not one person so far has apologised for the inconvenience. After all, this has happended twice and the first time they took over R9000. Secondly Rupert, you should not make false promises and tell me 4 to seven days and when I query this, repeat the same thing to me. You may as well not answer me. As for Harriet Majodina, I am still waiting for someone to call me???? You really are all just a bunch of *********** individuals working for a useless company. Now, for the last time, where is my money???????</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jun 2016, 07:09
Official

Good day Mrs Ruscic

Reference is made to our telephonic conversation in regards of the service you received and the refund due to you.

Please accept my sincerest apologies for the level of service received. We confirmed that the refund was approved and deposited into your bank account ,however you advised that the money is not reflecting in your bank account as yet.

I advised that will investigate and provide feedback telephonically to update you on the refund.

Once again please accept our apologies for any inconvenience you may have experienced in this regard.

Regards

Rupert