JC
Jacques C
1 reviews | Active since Aug 2015
07 Aug 2015, 21:08
pay for movies and its not available then waste eo
movie not available in box office after it was billed. spent 20 minutes on phone. first useless advisor could not even give reference number, second one could not help. second ref no***9-i3. waste of tine trying to sort out problem!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 11:00Hello janneman352,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credit the amount off R30.00 on your account for movie rented on 6th August 2015 that you could not viewed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credit the amount off R30.00 on your account for movie rented on 6th August 2015 that you could not viewed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply12 Aug 2015, 11:00
Official
Hello janneman352,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credit the amount off R30.00 on your account for movie rented on 6th August 2015 that you could not viewed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credit the amount off R30.00 on your account for movie rented on 6th August 2015 that you could not viewed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta