BvdH
Ben van den Heever

1 reviews | Active since Jan 2014

28 Aug 2015, 06:41

PAY BY DEBIT ORDER BUT SURVICE SUSPENDED

Good Day<br> I got 2 x DSTV acc witch 1 x Domestic Explorer acc witch is on a debit order and 1 x Holiday PVR acc witch is not on a debit order is as a pay as you go when it get used when at the holiday house in KZN. Multichoice keep on taking double debit order out of my account then I battle to get my money back and they got all kinds of excuses why this is happening for more then a year. I changed even the name to Ridgewood holiday accommodation to prevent this happening on Multichoice advice.<br> July the correct amount went off but the 1st August they took again R 1864.00 out of my account when I phoned them they told me it is their new system that is faulty but I must reverse the debit order and pay the amount of R803.00 for August which I have done. <br> Last week my acc where suspended I am in arrears but I am not a supervisor will phone me no call yet, this week Tuesday suspended same story and now this morning the same story my account is suspended again I am really fedup with Multichoice and their bad operated call centre and management. I belong to Mnet & Multichoice since 1986 no payment skipped and now this last year since I added the holiday PVR very bad service.<br> Thank you

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2015, 12:05
Official
Hello micromath,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team