Pay back the money

<p>Hi</p> <p> </p> <p>I cancelled my DSTV subscription and was promised by @DSTVcare on twitter that I will get a refund. This was last week Monday. I then followed on 3 days later only to be asked for my Bank details which they didn't ask me to send previosuly. I subsequently sent the information and was then told the money will be refunded into my bank account, stating which bank I banked with. Today I followed up again only to be told that they need to be send my bank details as finance does not have it. This is even more strange because last week they knew my bank details and today they have suddent amnesia. I was told last week its been procssed so what is the hold up? I want my money</p>