Pay back the money!!!

Zero Stars , DSTV doubled billed me , I called and was told by Wandile Vena to send a mail to proof of payment so I did , with the proof that I was double billed and my ID copy so I can get a refund ( Although he can see on the system that i was double billed Amount showing R858 he can see it ) .. so I did : Good morning, You billed me today while I already paid yesterday, called and was told by Wandile Vena to mail the attachments, although he can already see double payment on the system, very frustrating Kindly return my money

Kind regards,

Heloise Lockey Helpdesk Iteration Manager ABN AMRO

Kyndryl Digital Workplace Services

Email: ***

Their response : Dear DStv customer,

Thank you for taking the time to contact us.

Please note that we are experiencing an influx of emails coming through, hence we are only attending to your email today. Kindly accept our sincere apologies in this regard.

Kindly be advised ?for refunds we require the below documents

1. Stamped bank statement or bank confirmation letter not older than 3 months 2. ID copy 3. Proof of payment in a PDF format 4. Signed & dated letter from DStv account holder ONLY if the payment should be paid into a third party ? Please note all documents must be in pdf format

Kind Regards Gugulethu

What the helll????? I gave you proof and my details , you can all so clearly see it on the system as per Wandile , put my ****** money just how to took it please and thank you .. I am not about to be going to timbuk two and back for something that you can see on the system that you made a mistake with .. use the proof that i gave you and the card details that you billed me from that Wandile could also see on the system to pay back my ****me money

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