EO
Ed O
1 reviews | Active since Apr 2012
01 Oct 2015, 09:36
PAY BACK THE MONEY
Re: MultiChoice [#***]<br> <br> I cancelled my subscription to DSTV due to cutting my service off 4 times in a row despite having paid a year in advance. My request for my money back has been dealt with by their call centre ...and that's as far as it goes. I have reported them to the Consumer commision and warn them of legal action if the money is not repaid timeously. <br> <br> Please do not respond with another reply on your service ethic as customer friendly, respond by PAYING BACK MY MONEY.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Oct 2015, 12:48Hello Boogyman,
We do apologies for the inconvenience you experienced in this regard .
According to our records you have been assisted by one of our consultants and your refund has been paid to your bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .
According to our records you have been assisted by one of our consultants and your refund has been paid to your bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply13 Oct 2015, 12:48
Official
Hello Boogyman,
We do apologies for the inconvenience you experienced in this regard .
According to our records you have been assisted by one of our consultants and your refund has been paid to your bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .
According to our records you have been assisted by one of our consultants and your refund has been paid to your bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert