MT
Molete T
1 reviews | Active since Jul 2020
05 Jan 2023, 15:15
PAY BACK MY MONEY IN FULL
I paid R 3 500 into Multichoice account by mistake and I immediately contacted them asking for a refund. This was on the 2nd of December 2022 and I also sent through all the documents that they wanted for the approval of the refund. Till today (05 Jan 2023) I have not yet received my refund and they claim to have the wrong telephone number on their system. The worst part is that they are now saying that there is a pro-rata that will be deducted from the amount even when I called to cancell the subscription way before it was due. This is why we dont want DSTV anymore!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Jan 2023, 15:26Hi Molete,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jan 2023, 15:26
Official
Hi Molete,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MT
Molete T's updateReviewer Update
05 Jan 2023, 15:46i guess my time is worthless since I first logged this issue with DSTV on the 03rd December 2022 when I did the payment on the 02 December 2022. Now I am being told that my decoder insurance is the difference when I was contacted by DSTV saying my decoder is old and they are cancelling that insurance and I was happy since I am not using them. So i expect the R 3500 that I paid in error and not after over charging me with insurance that I do not have. Please!
MT
Molete T's update05 Jan 2023, 15:46
Reviewer Update
i guess my time is worthless since I first logged this issue with DSTV on the 03rd December 2022 when I did the payment on the 02 December 2022. Now I am being told that my decoder insurance is the difference when I was contacted by DSTV saying my decoder is old and they are cancelling that insurance and I was happy since I am not using them. So i expect the R 3500 that I paid in error and not after over charging me with insurance that I do not have. Please!