Pay back my money

My patience has completely run up with their customer service. Escalation just means we will not deal with your issue and will not resolve it, we will make it another person's problem.

The frustration with additional charges being levied when their consultants mess up on an account blows my mind. And now, I have to spend hours trying to talk someone through what happened only for them to say they don't believe me. You happy to take my money but when I ask you to fix up something then you give me the run around. Over 3 months you've ****** over R700 from me but where's the urgency to resolve the matter? Yes, I say ****** because it was done without my permission.