1 reviews | Active since May 2015
Pay back my money.
Debit order agreement with who? Why in the ****en work do you go an debit my account for money. I'm on record having previously told you that do not go an debit my account for Dstv, I'd rather not have it connected than to have my kids starve at any given point, so loading a Debit order is not what I would do, because Dstv is not really priority, it's only for news and sports, we are constantly on the internet streaming other services. You guys really know know how to put a bad taste on my mouth. I want recourse regarding the debit order that went off my account yesterday, for the 3rs time now without my permission and I have to then reverse it. The reversal is cited by my bank and I will be charged this, the debit order fee also went off from my account paying for your incompetence. The stress of almost not meeting my other commitments due to your unauthorized entry into my account. And lastly the airtime I used to call your and only to have a agent go silent on me after being sarcastic to me, you really have a lot of shirt comings as a company, my question is why is all this *** happening to me, how many other member are impacted like this. If I requested a root cause analysis on me and other member with similar problems would I be told of the impact to other members.
The question remains, why go and debit my account, you used to Mos cut the services when funds are not received. You used to send a sms error type of notification on the screen demanding payment, why now run to my account to mess up my life. Please credit my recourse to my Capitec account, not my Dstv profile, you chowed my money, now pay back the money. And let this be the ****en last time I log a complain against a huge monopoly conglomerate like yourself, sies julle hey nie ***on skam julle ***on honde. Nxa ek soek my ***on geld.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
1. Formal apology noting the number of times you guys have de*****ed me, I rember x2.
2. Impact analysis of how many other member are affected like I was, who may not be aware of the double deduction.
3. Why was my initial enquiry about the same problem ignored for 4 months only for it to reoccur to me again. If you had listened to my plight then, we would not be here.
4. The financial loss cause by your incompetence should not go unnoticed, I want my money that I lost as a result of this mess from your guys, I want my airtime refund for the 4x calls made to your company which did not yield any fruits, instead drove me to Hello Peter. I really want my money, so sit down and think long and hard about this, the airtime recharge to make the 4 calls, use Maths to come to a rand value on how much you think it would have cost me to make those calls.
Are we together here or am I again I Alice Wonderland on my own again...?
I said generic won't cut it for me any more, I've been a Dstv subscriber for well over 10 years, I can't say there has been a smooth year, you always know how you urke me up...
Regards,
Nhlanhla Abraham Nhlapho (nothing to play with, growing up was hard)
1. Formal apology noting the number of times you guys have de*****ed me, I rember x2.
2. Impact analysis of how many other member are affected like I was, who may not be aware of the double deduction.
3. Why was my initial enquiry about the same problem ignored for 4 months only for it to reoccur to me again. If you had listened to my plight then, we would not be here.
4. The financial loss cause by your incompetence should not go unnoticed, I want my money that I lost as a result of this mess from your guys, I want my airtime refund for the 4x calls made to your company which did not yield any fruits, instead drove me to Hello Peter. I really want my money, so sit down and think long and hard about this, the airtime recharge to make the 4 calls, use Maths to come to a rand value on how much you think it would have cost me to make those calls.
Are we together here or am I again I Alice Wonderland on my own again...?
I said generic won't cut it for me any more, I've been a Dstv subscriber for well over 10 years, I can't say there has been a smooth year, you always know how you urke me up...
Regards,
Nhlanhla Abraham Nhlapho (nothing to play with, growing up was hard)