PAY BACK MY MONEY !!!!!

<p>At the beginning of April DSTV /Multichoice deducted a DOUBLE payment from my account. I immediatly queried he deduction. They admitted to having a system problem and would pay back the installment within 3 days,even sent an sms about that. I also requested my bankfees as my acount went into arrears due to this.. I called on the 12th of this month again.. The lady admitted that there is still a problem and she cant confirm payment.. I requested to speak to higher power like a mabnager or supervisor.. The did not allow that... Wer are now at the 21st of APRIL .. I HAVE STILL NOT RECEIVED MY MONEY !!!!!!!! </p>