PAY BACK MY MONEY

Hi I have paid R2000.00 on 22/8/2015 into my DSTV account with the idea to service my holiday account.<br> In November 2015 I check my self service of DSTV to see if the money was allocated to my holiday account NOTHING!.My first enquiry was at the DSTV offices in Cape Town which I visited in person. I forward DSTV with the proof of payment, bank statement , account no in which the money was paid and reference no. From there on there were numerous e-mails between me and the Cape Town Offices and JHB Offices and telephonic conversations with different people. All the evidence is on mail. The ref no DSTV allocated to my query were as follows:(***)(***) and a new one today(***)All what I request is to or pay the money back to me or allocate the amount to my holiday account. Since 23/11/2015 DSTV let me that they find the money but there system show an error if they want to allocate the funds. Since the beginning of January 2016 nothing happened. I thinks there service is pathetic. I want my money be paid back into my account as soon as possible.I am struggling for 3 months now and it is unacceptable