DS
Derek S
1 reviews | Active since Jun 2010
30 Mar 2016, 09:45
Pay Annually and pay 2015 FALSE ads!!!!
I contacted Multichoice on the 4th of March and changed my monthly debit order to annually in order to qualify for the price break for 2015 prices and the 12th month free. This was confirmed that my annual debit will be done on the 25th of March and I will have the benefit of the 2015 prices. However, the debit order was the normal monthly order and I had to contact Multichoice once again. I spent another 13 minutes on the phone and was informed the query will be escalated and I can only expect feedback in 48 hours, meaning it is April and I may not qualify for the annual payment / discount. If the query was escalated, why not provide feedback earlier. PATHETIC SERVICE!
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DStv (MultiChoice)'s replyOfficial
31 Mar 2016, 13:44Hello Derras,
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
There is an existing cost saving offer whereby the customer will pay the 2015 prices. This offer is applicable provided an existing monthly customer pays their annual subscription before 01 April 2016.
For further assistance in this regard, we are liaising with the relevant department for further assistance. Feedback will be sent to your personal email address.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
There is an existing cost saving offer whereby the customer will pay the 2015 prices. This offer is applicable provided an existing monthly customer pays their annual subscription before 01 April 2016.
For further assistance in this regard, we are liaising with the relevant department for further assistance. Feedback will be sent to your personal email address.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply31 Mar 2016, 13:44
Official
Hello Derras,
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
There is an existing cost saving offer whereby the customer will pay the 2015 prices. This offer is applicable provided an existing monthly customer pays their annual subscription before 01 April 2016.
For further assistance in this regard, we are liaising with the relevant department for further assistance. Feedback will be sent to your personal email address.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
There is an existing cost saving offer whereby the customer will pay the 2015 prices. This offer is applicable provided an existing monthly customer pays their annual subscription before 01 April 2016.
For further assistance in this regard, we are liaising with the relevant department for further assistance. Feedback will be sent to your personal email address.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah