LL
Lorraine L
1 reviews | Active since Jul 2015
26 Jul 2015, 20:56
PAY ACCOUNT EARLY AND GET IT SUSPENDED
paid my account early paid on the 22 July 2015 and only to have it suspended on the 25th July 2015 before 12 at night what a joke <br> , I have sent emails the whole time and now been on the phone holding for over 30 mins at my cost on a mobile phone, <br> <br> K Hume<br> <br> L Van Loggerenberg
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 12:00Hello keashan,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have received your proof of payment amount R827.00 dated 22nd July 2015 case number ***, we have escalated payment for urgent allocation. Please check if you are able to use your catch up we have cleared the error on your catch up
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have received your proof of payment amount R827.00 dated 22nd July 2015 case number ***, we have escalated payment for urgent allocation. Please check if you are able to use your catch up we have cleared the error on your catch up
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply28 Jul 2015, 12:00
Official
Hello keashan,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have received your proof of payment amount R827.00 dated 22nd July 2015 case number ***, we have escalated payment for urgent allocation. Please check if you are able to use your catch up we have cleared the error on your catch up
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have received your proof of payment amount R827.00 dated 22nd July 2015 case number ***, we have escalated payment for urgent allocation. Please check if you are able to use your catch up we have cleared the error on your catch up
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta