1 reviews | Active since Mar 2017

26 Nov 2020, 16:23

Pay 12 Months and get 1 Month free is ****!

What a lie the Pay 12 Months and get 1 Month free is. Please do not fall for this ****!

Reason I changed to the pay 12 Months was with a debit order you suddenly see all sorts of amount go off your account from Multi Choice as well as to save money,… not the case. Not to mention the endless days!!! DAYYYYYYSSSSSSS!!! You stand there with no one knowing what to say! 2017 – Paid 12 Month subscription. 2018 – 11 Months later DSTV gets cut as I am 1 Month short! As it was a system error,… it was never loaded so I need to pay the 12th Month at the new price,… Next Month I pay the Following 12 Month subscription! 2019 – 11 Months later DSTV gets cut again!!!!!!!!! As I am 1 Month short! After complaining I was told it was not loaded by the agent!!!! AGAIN! I need to pay the 12th Month at the new price even I am not at fault,… Next Month I pay the Following 12 Month subscription! 2020 - 10 Months later DSTV gets cut because there was an incorrect price given so I need to pay R782.00! Now in Month 11 I am again, again R782 short,……. And was reminded that I need to pay my 12 Month subscription again next month!!!

So first Year the poor quality system was to blame. Next Year it was the *********** staff! This they don’t know!!! I see this as a total ****!!! No money for you this year!!!!

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2020, 16:54
Official
Hi Rowan, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
's update27 Nov 2020, 13:17
Reviewer Update
Response from DSTV:
" Kindly note that the amount was paid on 09-10-2020 which was for your viewing for the month of October.~AHM "

So after paying a 12 Month subscription I was charged for the Month I did not pay!

Proof that they lie about 1 Month free!!!