PATHETIC,STINKING SERVICE EVER

I STARTED WITH MULTI-CHOICE DSTV ON THE 5TH OF JULY AND I DID A PRICE LOCK WITH THEM. I HAVE 2 DECODERS 1 IS USED BY MY MOM AND IT HAS BEEN WORKING EVER SINCE AND THEY ARE PAYING R99 PACKAGE FOR IT AND FOR MY PRICE LOCK I PAY R549. THEY HAVE ADVISED ME SINCE I AM ALSO THE ACCOUNT HOLDER FOR THE PRICE LOCK THEY WILL DEDUCT VIA DEBIT ORDER FOR BOTH OF THEM. I CALLED THEM LAST MONTH AROUND THE 27TH TO FIND OUT WHEN THEY ARE DEDUCTING AND WHEN I WAS STILL ON THE IVR WAITING FOR THE NEXT AVAILABLE AGENT THE IVR SAID I NEED TO PAY R1053 FOR END OF AUGUST. WHEN AGENT ANSWERED THE PHONE I ASKED IF THEY HAVE DEBITED MY ACCOUNT FOR THE MONTH ON JULY SHE SAID YES THEY DID, AFTER I ASKED WHY ARE THEY GOING TO DEDUCTED R1053.96 FOR AUGUST IN MY ACCOUNT SHE SAID ITS AN ERROR THEY WILL FIX IT AND I WILL RECEIVE AN SMS CONFIRMING THAT IT WONT BE DEBITED. I DID NOT RECEIVE THE SMS AS PROMISED TILL TO DAY. I CHECKED MY ACCOUNT AND INDEED THE AMOUNT OF 474.80 FOR REFF ********** 8 WAS DEDUCTED AND THE 85.22 FOR ********** 9 ALSO WENT OFF. I CALLED ON THE 26TH OF AUGUST ON SUNDAY AROUND PAST 7 IN THE MORNING AND I ASKED THE LADY WHY THEY HAVE DEDUCTED R1053.96 IN MY ACCOUNT SHE SAID SHE DOES APOLOGIZE AS IT SHOWS ON THE SYSTEM IT WAS AN ERROR, SHE ADVISED THAT SHE WILL SEND A REQUEST FOR A REFUND AND I MUST CHECK AFTER AN HOUR THE REFUND WILL BE IN MY ACCOUNT. I KNEW SHE WAS LYING TO ME AS THE REFUND CAN’T REFLECT IMMEDIATELY BUT I HAD TOLD MYSELF THAT MAYBE THAT'S HOW THEY WORK ON THEIR SIDE. I DIDN’T CHECK AFTER AN HOUR AS SHE SAID BUT I DECIDED TO CHECK AROUND 5 IN THE EVENING BUT THERE WAS NOTHING.

I CALLED TODAY AROUND PAST 11 TO 12 AND SPOKE TO ANOTHER AGENT WHO ADVISED ME THAT THE AGENT I SPOKE TO YESTERDAY **** TO ME AND SHE NEVER EVEN BOTHERED TO SEND A REQUEST FOR REFUND AS PER SYSTEM. SHE ASSURED ME THAT SHE WOULD MAKE SURE THAT I GET MY REFUND AND SHE IS SENDING A REQUEST TO HER TEAM LEADER, I GOT VERY ****ED OF AND SAID I WANT TO SPEAK TO HER TEAM LEADER AS I FELT THAT WHEN WE CALL THESE CALL CENTER WE BEING MADE FULLS AND HOW CAN AN AGENT LIE LIKE THAT, SO IF I HADN'T CALLED THEN IT MEANS I WAS GOING TO SIT WAIT FOR SOMETHING THAT WAS NOT DONE. SHE PLACED ME ON HOLD AS SHE SAID HER TEAM LEADER IS STILL ON THE PHONE, THE TEAM LEADER BY THE NAME OF PRICE ANSWERED THE PHONE. I ASKED HIM IF THEY HAVE EXPLAINED WHAT HAPPENED THEN HE SAID NO, NOW I WAS FUMING ASKING MYSELF WHY I WAS PLACED ON HOLD FOR THAT LONG AND THE AGENT DID NOT EVEN EXPLAIN WHAT HAPPENED, NOW I HAVE TO EXPLAIN MYSELF AGAIN WAIST MY TIME AND AIRTIME. WHEN I EXPLAINED WHAT HAPPENED THE TEAM LEADER TOLD ME THAT THERE IS NO REFUND DUE TO ME BECAUSE THEY DID NOT GET MONEY LAST MONTH, HOW SO BECAUSE AN AMOUNT OF 474.80 AND 85.22 WAS DEDUCTED FROM MY ACCOUNT. I ASKED HIM TO SEND ME A BREAK DOWN OF ALL THE GIBBERISH HE IS SAYING BECAUSE I DON’T UNDERSTAND ANY OF HIS CALCULATIONS. I ASK HIM WHY ARE THEY GOING TO DEDUCT A LESS AMOUNT END OF SEPTEMBER AS PER IVR AGAIN AND HE JUST SAID HE DOESN’T KNOW. I CANNOT BELIEVE THAT 3 AGENTS AT MULTI CHOICE **** TO ME AND GAVE ME A WRONG INFORMATION, PATHETIC, STINKING SERVICE INDEED. I AM DISAPPOINTED AND REALLY ****ED OFF WITH THE SERVICE I GOT, I WANT MY REFUND OF R370.96 AS SOON AS POSSIBLE AND I WANT THEM TO CANCEL THE DEBIT ORDER ON MY ACCOUNT AS I DON’T WANT TO GO THROUGH THIS AGAIN OR ELSE THEY PLEASE CANCEL MY ACCOUNT