PATHETIC.SERVICE

I've been struggling endlessly with the multi choice contact centre. 3 weeks ago on the 03 September 2018. I was debited for the amount of R752 instead of R49 as per my PRICE LOCK agreement. I've been battling ever since to have the funds refunded to me. A week ago 10 September I eventually received an sms stating the payment has been made not your account. This was after speaking to numerous consultants who repeatedly failed to assist me. On Friday nothing reflected in the bank account. I phoned the contact centre again they advised payment was reversed due to me having a cash account. How does this make sense, they just debited me. I spoke to Team Leader Malome Ramolese who said he will deal with it however and he can't call me back to update me on thethe process or what's happening. I must just wait and see. "Much of customer service" I had to call again today 17 September, I spoke to another consultant called Thembi who advised nothing has been done on the account - The Service I received from Multi choice is beyond terrible. IT SUCKS BIG TIME. THE STAFF ARE IN ***********