Pathetic*Pathetic

i have had issue since i signed up with dstv but the last 2/3 months was the worse.

Firstly the cs agents is pathetic .. I was told numours times query will be esculated yet its been 2months and im still waiting on feedback - it all started when a agent (HIABISO) upgraded my services without my consent, i was at the offices talked to ZIMKHITHA on 02/08 explain ed everything to her was told - it will be esculated and i will have feedback , i have spoken to numours agents at the callcentre , i was told they will provide feedback .. i spoke to Thobile Mkutskwa he explained to me that if an qry is esculated they send feedback to the agent that send the qry ..

i spoke to Shanel on 7/09 who advise me that the issue is now sorted and i wont have a issue again ...Then i got an sms your services is supended REALLY ***EN NOW Everytime i call your cs , im placed on hold for 15mins, call gets dropped in my ear.. NOT ONCE DID I GET A CALLBACK FROM CS NOT ***EN ONCE .. Agents speaks to managers while im on hold but when asking to speak to one no one is avaliable..

i want to logg a formal compalint against that agent that upgraded my services within the consent

EVERYTIME I CALL I USE MY AIRTIME .. YOUR AGENTS IS PATHETIC SORRY TO SAY BUT THEY PATHETIC..