mM
mohamed M
1 reviews | Active since Feb 2016
02 Feb 2016, 23:02
pathetic waste of time scripted procedures
Every single time I called multi choice about a decoder issue they ran me through the same process of pull this cable press that switch and it was all hogwash ******** waste of airtime. And I always tell the operator please if u feel I need a technition because the signall is poor maybe the dish is of focus they say no sir pull this wire cut that cable suck that ass and waste all my airtime only for me to end up calling out a technition at a high cost and having wasted 100 rands in airtime pulling wires. What a useless ***** company, we pay extreme premiums only to be ****ed around.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 10:38Hello tamim,
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. Our intention is to ensure that you enjoy every interaction with us and your query is resolved.
We strongly believe that when you contact us, your expectation is to have the matter at hand sorted. However, there are instances whereby a technical query cannot be resolved over the phone. For this reason, we inform the customer to have the decoder tested first at the nearest MultiChoice branch or agency.
If there's no fault with the decoder, you will be advised to contact an accredited DStv installer to check your installation. Please be aware that you will carry the costs involved for the installation to be checked or upgrade.
We sincerely apologise for any inconvenience caused in this regard.
Thanks again for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. Our intention is to ensure that you enjoy every interaction with us and your query is resolved.
We strongly believe that when you contact us, your expectation is to have the matter at hand sorted. However, there are instances whereby a technical query cannot be resolved over the phone. For this reason, we inform the customer to have the decoder tested first at the nearest MultiChoice branch or agency.
If there's no fault with the decoder, you will be advised to contact an accredited DStv installer to check your installation. Please be aware that you will carry the costs involved for the installation to be checked or upgrade.
We sincerely apologise for any inconvenience caused in this regard.
Thanks again for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply12 Feb 2016, 10:38
Official
Hello tamim,
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. Our intention is to ensure that you enjoy every interaction with us and your query is resolved.
We strongly believe that when you contact us, your expectation is to have the matter at hand sorted. However, there are instances whereby a technical query cannot be resolved over the phone. For this reason, we inform the customer to have the decoder tested first at the nearest MultiChoice branch or agency.
If there's no fault with the decoder, you will be advised to contact an accredited DStv installer to check your installation. Please be aware that you will carry the costs involved for the installation to be checked or upgrade.
We sincerely apologise for any inconvenience caused in this regard.
Thanks again for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. Our intention is to ensure that you enjoy every interaction with us and your query is resolved.
We strongly believe that when you contact us, your expectation is to have the matter at hand sorted. However, there are instances whereby a technical query cannot be resolved over the phone. For this reason, we inform the customer to have the decoder tested first at the nearest MultiChoice branch or agency.
If there's no fault with the decoder, you will be advised to contact an accredited DStv installer to check your installation. Please be aware that you will carry the costs involved for the installation to be checked or upgrade.
We sincerely apologise for any inconvenience caused in this regard.
Thanks again for your invaluable support.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah