PATHETIC USELESS BUNCH OF CONFUSED IDIOTS!!!!

MY REQUEST IS SIMPLE ENOUGH, TRANSFER A PVR DECODER FROM MY FRIEND`S ACCOUNT TO MINE, BOTH ACCOUNTS ACTIVE AND NOT OWING. SIMPLE ENOUGH? NOT AS FAR AS MULTI-NOTREALLY-CHOICE IS CONCERNED. A PROCESS WHICH THEY SAY TAKES UP TO 5 WORKING DAYS, 20 OR SO WORKING DAYS LATER, EVERY TIME I CALL TO FOLLOW UP ITS AS IF ITS THE FIRST TIME I AM CALLING, AFTER HOLDING ON THE FRICKN LINE FOR 15 MINS, EVERY SEEMINGLY UNTRAINED IDIOT WHO ANSWERS THE PHONE DOESN'T HAVE A CLUE WHATS GOING ON, ESCALATE TO THEIR SUPERVISOR WHO HAVE NOTHING BUT SINCERE SOUNDING ****IN APOLOGIES ALSO MAKE PROMISES THEY DO NOT ****IN KEEP. I AM ****ED OFF AND APPALLED AT YOUR SERVICE OR RATHER LACK THEREOF, ITS SO SAD AND FRUSTRATING HOW YOUR PEOPLE ARE SO ******** ABOUT THE SERVICE YOU `RE SUPPOSEDLY MASTERS OF.