PATHETIC&USELESS

<p>I am still struggling to have a change of ownership done on the decoder and smart card. On 2 occasions the agents confirmed that information i provided to them was sufficient and up till now it is still not done! if only they had someone who can use their brain and make a decision based on the information provided.</p> <p>i work in the service industry and i expect good service! all i want is for them to follow and instruction as i asked before hand of what was required and submitted based on theat! i find it to be terrible and frustration!</p>