PATHETIC UNPROFESSIONAL SERVICE MULTICHOICE REAPING US OFF

DSTV is reaping us off, overcharging me on my account installed dstv on the 07th May 2019 subscription amount is R105 which I have been paying from the 28th May 2019 to date. Only the month of November I paid by the 02nd Dec which is still early only to find out multichoice has already added R50 late payment fee which is not suppose to be the case as my account is due by the 07th. Alright I paid that R155 then called the call center immediately an agent advised manager is in a meeting as always we never get to speak to one.

I laid my complain about an extra fee of R50 agent adised it is a sytem error they cannot refund however the amount will be credited on my account end of December I must pay the difference as I did, to my suprise I get home yesterday my account is disconnected called multichoice I was kept holding on hold for over 40minutes which is R100 of my airtime.

I managed to speak to the manager now this morning by the name of Lucricia Caeser she tells me my due date is on the 4th so She says I cant be paying earlier than that which was so confusing an all.

She still says I must pay that R155 again for reconnection which I am not going to as my account is up to date.

Multichoice must just fix their errors on their side and reconnect my account this is bull**** very upsetting and frustrating. I need an immediate resolution on this matter ASAP.