MV
Moira V
1 reviews | Active since Feb 2012
06 Oct 2015, 10:38
Pathetic Turn Around Time
Linda Nkosi I mailed 4 DAYS ago with a complaint to regards with my account. Where I explained that the funds being deducted from my account is way more than the monthly premium.<br> Still waiting for a response.<br> <br> Then I called in about 30 mins ago and spoke to Andele Mbathla who also had no answers for me just suggested I send my bankstatements through again .... Seriously. Then I demanded to speak to a supervisour. She placed me on hold for about 15 - 20 mins just to tell me the supervisor is on another call. <br> <br> *** !!!<br> <br> Can any and please I ask nicely a COMPETENT individual call me back.
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DStv (MultiChoice)'s replyOfficial
16 Oct 2015, 15:34Hello Moira Verwey 1,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that the extra amounts debited from your bank account are for your box office account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that the extra amounts debited from your bank account are for your box office account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply16 Oct 2015, 15:34
Official
Hello Moira Verwey 1,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that the extra amounts debited from your bank account are for your box office account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that the extra amounts debited from your bank account are for your box office account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert